Frequently asked questions

We offer extremely competitive fees, please contact our landlord team for a full breakdown of our charges. 

We are sorry but we can’t offer any tax advice. 

We take care of all contact with your tenant, offering you a complete hands-off approach. 

All repair issues can be dealt with via our app. 

Deposits are taken at the beginning of a tenancy. The deposit will then be used at the end of the tenancy if there are any issues. 

We advise that all landlords take out landlord insurance. 

Our dedicated inventory team will undertake a full inventory and will provide both the landlord and the tenant with a complete report. 

Whilst the property is unattended, as the landlord, you will need to pay all utilities as well as council tax. 

As the landlord, you will need to pay your apartment’s Service Charge and Ground Rent as well as ACL’s management fees. 

We have a dedicated Landlord Exec Team, from which you will be appointed a direct contact. 

There could be court costs incurred if a resident was to fall into arrears. Therefore, you may like to consider rental protection in case of arrears. 

Our average tenancy duration rate is 12 months. Our retention rate is 75%. 

All of our prospective residents are pre-qualified before any viewing to ensure that we only ever propose offers which would be acceptable.

All of our buildings are reviewed on a quarterly basis. 

Rents are collected via direct debit through our system provider. 

Yes, absolutely! This is all part of our all-inclusive service. 

Our response time will vary depending on the nature of the enquiry - however, we do have SLAs as a business to ensure all requests are dealt with promptly. 

We use TDS for our deposit protection scheme. 

Yes, absolutely! Our sister company, Alliance Investments, can assist you in a huge range of property investment matters. 

Please contact us to discuss this further as it is something we may be able to assist you with.